Return & Refund Policy

At Rua Boutique, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must be:

• Unworn and unwashed

• In their original condition

• With all original tags attached

• Free of stains, odors, or damage

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items

• Gift cards

• Personalized or custom-made products

• Any item marked as non-returnable at the time of purchase

Refunds

Once we receive and inspect your return, we'll notify you of its approval status.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or a defective item.

Exchanges

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We'll work with you to replace the item or provide an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

How to Start a Return

To begin a return, please contact us with your order number and the reason for your return. We'll provide instructions for sending your item back.

Questions?

If you have any questions about our Return & Refund Policy, please contact us. We're happy to help.